Akash R. Desai
Technologist, Social Entrepreneur
Professional Resume
110 Center Street
East Aurora, NY 14052
716-289-0753 (mobile)
716-250-2800 (office)
akashd@ivrtechgroup.com
   

Qualifications
Overview

Executive Management Expertise

  • Strong leadership, entrepreneurial, and managerial skills

    • Co-founded Lance Technologies LLC, a business process consulting and software development firm in 2001. Grew revenues 70% for the past three years while increasing profit margin from 60% to 70%.

    • Acquired Amherst-based MDCall, Inc, a physician emergency contact management technology startup in 2004. Moved organization from burn rate that would have bankrupted the company to profitability in one year while re-engineering business processes and technology to improve service reliability from nightly failures to 99% uptime.

    • Managed Amherst-based IVR Technology Group, a hosted interactive voice response solution provider. Helped increase revenues by 20% while cutting operating costs by a similar amount by re-engineering operations, re-negotiating carrier contracts, and consolidating datacenters.

    • Served on the Board of Advisors of Associated Healthcare Systems, an $18 million oxygen therapy and durable medical equipment company. Provide strategic guidance in technology management and convergence during the company's aggressive acquisition phase.

  • Self-starter with business development skills ranging from idea generation to product development, product support, marketing, sales, and product lifecycle management.

    • Development and launch of CareConnect long-term web-based electronic medical record management system (2005).

    • Business workflow management system enhancements to CareConnect to deliver automated process management, collaboration, and data sharing among healthcare business partners ranging from provider entities, offshore transcription support teams, pharmacy consultants, home care agencies, and SNF/ALF client facilities (2006).

    • Development of Synapse CMS utilized by higher education institutions across the United States (2004-present).

    • Released Synapse CMS open source and managed a United Nations Educational, Scientific, and Cultural Organization (UNESCO) funded project to conceptualize, develop, and deploy the enterprise-software in Harare, Zimbabwe allowing the national university to deliver learning to all ten national provinces (2006).

  • Demonstrated success in securing new business opportunities and converting potential customers into long-term business clients.

    • Adept at building trusted-partner relationships with clients going on to serve on advisory levels as technologist and strategist (eg. Custom Electric, New Hampshire; Employee Services, New York; Family Choice of New York, New York).

  • Attracted, motivated, and retained teams of first-class technical and executive staff. This included managing outsourcing contractors and overseas/remote development teams.

  • Excellent verbal and written communication and presentation skills with a proven ability to lead teams and work with others.

Teaching Engagements

  • Houghton College (Houghton, NY) - Invited by department chair to teach upper-level semester-long seminar on entrepreneurship (2006-present)

  • ACCORD Corporation (Belmont, NY) - Taught semi-annual seminars on E-Commerce Strategy and Marketing to cohort of entrepreneurs (2003-2005)

Project and Product Management Expertise

  • Proposed policy, wrote strategic plans, and created business plans.
    • Serve as chief technology strategist for various organizations including a national employee assistance provider serving 750,000 employees across the United States

  • Analyzed requirements, proposed software projects, presented solutions, created software development plans, and wrote technical and end-user documentation.

  • Helped create and implement formal software development methodologies based on Capability Maturity Model (CMM) process improvement model and Agile Software Engineering Model.

Software Technologies Management Expertise

Internet/Web

Java, J2EE, WebSphere, Perl, CGI, WWW, HTML, PHP, Python, Tomcat, Cold Fusion, IIS, Apache, CGI, FastCGI, mod_perl, application servers, e-commerce components, XML, routing and IP technologies

Mobile/Hand-Held

PocketPC, Win CE, WAP

Databases

Oracle, Sybase, DB2, SQL Server, Microsoft Access, dBase, FoxPro, postgresql, MySQL, Microsoft SQL

Applications

Multimedia, business-critical, GUI, graphics, networking, enterprise-level, collaboration, distributed.

Multi-platform Software Development Expertise

Clients

Windows 95/98/2000/XP, Linux

Servers

Windows, UNIX, Linux

 

   

Employment
Experience

IVR Technology Group LLC
Managing Partner ( 2009 to present )
Amherst, New York

  • Acquired controlling ownership in hosted IVR firm servicing clients from Fortune 500 companies to small businesses
  • Developed high-availability multi-datacenter operating environment for the IVR Cloud
  • Oversaw total corporate migration from proprietary platforms to open source
  • Built key carrier relationships and sit on PAETEC customer advisory council

Lance Technologies LLC
co-Founder, Partner ( 2001 to present )
Amherst, New York

  • Co-founded healthcare and higher-education focused information technology professional services and software development firm.
  • Serve as technology consultant and strategist to a variety of small- and medium-sized clients helping with strategy and implementation of technology plans.
  • Responsible for all aspects of business development, sales, marketing, product development, and customer liaison.
  • Analyzed business needs and developed technical specifications, managed project plans, and created quick-delivery iterative project schedules. Extensive experience in project management areas of: integration, scope, time, cost, quality, HR, communications, risk, and procurement management.

MDCall Inc
President ( 2004 to present )
Amherst, New York

  • Acquired healthcare-focused interactive voice response driven physician emergency contact management services firm
  • Developed business to include healthcare clients across the East Coast
  • Developed and managed complex simultaneous phone, mobile device, and computer interfacing applications.
  • Managed the privacy and security environments of healthcare data that was governed by HIPAA and other government mandates.

Houghton College
Information Technology Specialist ( 2001-2003 )
Houghton, New York

  • Championed and managed technology equipment inventory program that allowed the organization to track over 5,000 technology equipment items across multiple campuses in real-time
  • Developed customer service policies and protocols for college constituents
  • Served on web presence branding and website development advisory board, interfacing with third-party consultants on a consistent basis

   

Education

Houghton College
Bachelors (B.S.) in Biology with Minor in Economics (Houghton College, 2001)

  • Graduated with a GPA of 3.7.

Project Mindset (Project Management Institute Certified Instructor)
Software Project Management Intensive Course - 2005

  • Studied the nine areas of Project Management as delineated by the Project Management Institute in the Project Management Body of Knowledge
  • Studied software development methodologies such as Agile Development and process management models

   

Affiliations

  • President, TipClub Boston
  • Leadership Buffalo Rising Leaders Class of 2008
  • Cattaraugus Empire Zone Committee on Business Recruitment
  • UNYPHIED member
  • Who's Who Among Students in American Colleges and Universities (2001)
   

References

Professional, personal, and academic references available upon request.